Installation
Help installing the Shopify app or WooCommerce plugin and connecting your store.
Support
How can we help?
Get help installing, configuring, and using SeeItOnYou AI try-on for apparel on Shopify, WooCommerce, and other platforms.
Need a fast reply?
Email support@seeitonyou.com with your store URL, platform, and a short description of the issue. We aim to respond during business hours.
Quick links
Start with the right resource
Shopify App Store
Install SeeItOnYou on Shopify in a few clicks.
WooCommerce plugin
Install from WordPress.org and connect your store.
BigCommerce setup
Install, connect, sync products, and go live on BigCommerce.
BigCommerce guide
Everyday product, button, billing, and storefront help.
How it works
See the full merchant and shopper try-on flow.
FAQ
Answers on setup, privacy, billing, and results.
Topics
What we can help with
Apparel product setup
Enable clothing products, choose garment photos, and configure category settings for better try-on results.
Storefront button
Add or fix the See It On You button on product pages via theme block, plugin settings, or shortcode.
Billing & plans
Questions about Starter, Growth, and Pro plans, monthly try-ons, and Shopify or dashboard billing.
AI try-on quality
Improve preview quality with clearer shopper photos, better product images, and correct apparel settings.
Privacy & data
Photo deletion, privacy requests, and how customer images are handled during try-on.
Troubleshooting
Fix common issues first
Most setup problems are solved by checking product enablement, storefront placement, and apparel image settings.
The try-on button is not showing
- Confirm the app or plugin is installed and connected
- Enable try-on for that product in the SeeItOnYou dashboard
- On Shopify: add the theme app extension block and publish the theme
- On WooCommerce: check WooCommerce → SeeItOnYou and confirm auto-insert is on, or add the block/shortcode
- Make sure the product is apparel and suitable for try-on
AI preview quality looks off
- Use a clear, well-lit, front-facing shopper photo
- Avoid group photos or heavy obstruction
- Choose a clean product image (flat-lay or single model shot)
- Set the correct apparel category (Top, Bottom, or One-piece)
- Match garment photo type to the image you selected
Generation is slow or fails
- Retry with a smaller, clearer photo
- Check your remaining monthly try-on allowance
- Confirm your store is still connected in the dashboard
- Wait a moment and try again — processing time can vary by load and image complexity
Wrong product image is used
- Open the product in Dashboard → Products
- Select the correct model / garment image
- For variants, set per-variant images where needed
- Re-sync products if the catalog recently changed
Contact support
Send a support request
Include your platform, store URL, and what you already tried. That helps us respond faster with the right fix.
- Share the affected product page URL when possible
- Mention whether you are on Shopify or WooCommerce
- Note your plan if the issue is about billing or try-on limits
- For privacy requests, email privacy@seeitonyou.com
Prefer email? Write to support@seeitonyou.com
Still stuck?
Our team can help with installation, apparel setup, storefront buttons, and billing.