AI Virtual Try-On FAQ
Answers about installing SeeItOnYou on Shopify, customer photo uploads, privacy, pricing, and product compatibility.
General FAQ
What is SeeItOnYou?
SeeItOnYou is an AI virtual try-on app for Shopify stores. It lets shoppers upload a photo and generate a preview showing how selected products may look on them.
Who is SeeItOnYou for?
Shopify merchants selling visual or wearable products such as fashion, accessories, jewelry, eyewear, watches, handbags, shoes, beauty, and lifestyle products.
Is SeeItOnYou a real-time AR app?
No. The initial version is a photo-based AI try-on experience. Customers upload a photo, and the system generates a personalized try-on image.
Does SeeItOnYou require 3D models?
No. The app is designed to work with product images, especially for the MVP. Future versions may support additional asset types.
Does SeeItOnYou guarantee exact fit?
No. SeeItOnYou creates visual previews. It should not be used as an exact sizing, measurement, or fit guarantee.
Can customers use it on mobile?
Yes. The product experience is designed for mobile-first ecommerce shoppers.
Shopify FAQ
How does SeeItOnYou connect to Shopify?
The app connects with Shopify to sync selected product data, display the try-on widget, and track try-on engagement.
Does it work on every Shopify theme?
SeeItOnYou is designed to work with Shopify themes using a theme app extension. Some heavily customized themes may require support review.
Can I choose which products show try-on?
Yes. Merchants can choose which products are enabled for AI try-on.
Does my store need the Online Store sales channel?
The app is designed for Shopify product pages, so the Online Store channel is recommended. For headless or custom storefronts, contact support.
AI and Images FAQ
What type of customer photo gives the best result?
Clear, well-lit images work best. Apparel products usually need a full-body photo. Eyewear, jewelry, and beauty products may need a face-focused photo.
Will the product look exactly the same?
The app aims to preserve product appearance, but AI-generated previews may vary. Results should be presented as visual previews, not exact guarantees.
Can customers regenerate a result?
Yes. Depending on plan limits and credit availability, shoppers may be able to regenerate try-on previews.
What happens if generation fails?
The app shows a clear message and lets the customer try again with a better photo or different product.
Privacy FAQ
Are customer photos stored?
Customer photos may be temporarily stored to generate try-on results. Storage duration depends on the app’s privacy settings and retention policy.
Are customer photos used for AI training?
Customer photos should not be used for AI model training unless explicit consent is collected.
Can a customer delete their photo?
Yes. SeeItOnYou provides deletion options for uploaded photos and generated results.
Does SeeItOnYou support privacy requests?
Yes. SeeItOnYou supports required Shopify privacy and customer data request workflows.
Pricing FAQ
What plans are available?
Starter ($99/mo, 1,000 try-ons), Growth ($199/mo, 2,094 try-ons), and Pro ($399/mo, 4,336 try-ons). Plans are billed through Shopify.
Why does the app use try-on limits?
AI try-on generation uses processing resources. Monthly try-on allowances help keep pricing fair and scalable.
Can I buy more try-ons?
Yes. Additional try-ons beyond your plan allowance may be billed as usage charges through Shopify.